Privacy Policy

Effective Date: [Insert Date]
Version: 1.1

TrakRite respects the privacy and security of the companies and users who rely on our platform. This Privacy Policy explains how TrakRite collects, uses, stores, and protects information in connection with its job monitoring, messaging, alerting, and related services.

Information We Collect

TrakRite may collect and process information necessary to operate the platform, including:

• Account registration details
• User names, email addresses, and phone numbers
• Company information
• PST API credentials and connection settings
• PST job data needed for monitoring and notifications
• Server, client, case, address, and job-related information retrieved from PST
• Email and SMS recipient settings
• Notification templates and message content
• Operational logs, activity records, and system audit data
• Billing and subscription status information

TrakRite does not collect more information than is reasonably necessary to provide, support, secure, and improve the service.

How Information Is Used

TrakRite uses collected information to:

• Authenticate with PST
• Retrieve and monitor PST job activity
• Detect late attempts, deadlines, status changes, and message triggers
• Send email and SMS notifications through configured channels
• Display dashboards, logs, and reports
• Support troubleshooting and customer service requests
• Maintain platform security and audit records
• Improve system reliability and performance
• Manage subscriptions, billing status, and account access

TrakRite does not sell customer information.

PST Job Data

TrakRite connects to PST using credentials provided by the customer or authorized account administrator. Job data retrieved from PST is used only for platform functions such as monitoring, alert generation, messaging, reporting, troubleshooting, and audit visibility.

Customers are responsible for ensuring they have the authority to connect their PST account and process job-related data through TrakRite.

Email and SMS Notifications

TrakRite may send notifications by email and SMS based on customer-configured settings. These notifications may include job numbers, server information, deadlines, addresses, status updates, custom messages, and other job-related details needed for operational communication.

Customers are responsible for configuring appropriate recipients and ensuring that notification settings comply with their internal policies and applicable laws.

Third-Party Service Providers

TrakRite relies on third-party providers to operate the platform. These may include PST, hosting providers, email delivery services, SMS carriers, payment processors, analytics tools, security providers, and other technical vendors.

These third-party systems may process, transmit, store, or route information as necessary to provide the service. Their own terms, privacy policies, reliability, and security practices may also apply.

Security Safeguards

TrakRite uses reasonable administrative, technical, and organizational safeguards designed to protect stored information, credentials, operational settings, logs, and account data.

However, no system, transmission method, or storage process can guarantee absolute security. Customers are responsible for maintaining secure account credentials, limiting internal access, and promptly notifying TrakRite if they suspect unauthorized access, credential misuse, or account compromise.

Data Retention

TrakRite may retain operational logs, notification records, activity history, account settings, billing records, and related metadata for support, reliability, auditing, security, legal compliance, and business record purposes.

Retention periods may vary depending on system configuration, legal requirements, customer account status, and third-party provider limitations.

Customer Responsibilities

Customers are responsible for:

• Maintaining the accuracy of account and recipient information
• Protecting user credentials and account access
• Ensuring authorized use of PST credentials
• Reviewing notification settings before enabling production alerts
• Managing internal access to TrakRite dashboards and reports
• Ensuring their use of TrakRite complies with applicable laws and professional obligations

Incident Response

If TrakRite becomes aware of a material security incident affecting stored customer information, TrakRite will investigate the incident and provide notice when required by applicable law or appropriate under the circumstances.

Changes to This Policy

TrakRite may update this Privacy Policy from time to time. Updates may be posted through the platform, public website, or other reasonable communication methods. Continued use of TrakRite after updates become effective means the updated policy applies.

Contact

For privacy-related questions, please contact TrakRite support using the contact information made available through the platform or public website.